Octocom is a GPT-powered AI chatbot specifically designed for eCommerce SMEs, aiming to boost conversion rates and provide instant 24/7 customer support. With Octocom, businesses can automate customer support and sales without compromising customer satisfaction. This AI chatbot offers human-level conversations in any language and on any channel, making it a versatile solution for eCommerce stores.
One of its main advantages is its ability to handle 90% of support tickets automatically, resulting in decreased costs and improved efficiency. Octocom also allows businesses to simplify the purchasing process for customers, similar to the personalized assistance provided by experienced salespeople in traditional brick-and-mortar stores. Through personalized messages triggered by specific actions, such as add to cart or cart abandonment, Octocom’s intelligent upselling feature enables businesses to increase their average order value.
Apart from its functionality, Octocom offers several benefits to its users. It provides 24/7 instant support, freeing up the business’s team to focus on more complex issues. Octocom chatbots are inherently conversational and can answer any question, without relying on predefined answers. Moreover, these chatbots are multilingual, trained in more than 100 languages and capable of changing languages on the fly. Octocom chatbots can also be deployed on various channels, including WhatsApp and Instagram, providing an omnichannel experience for customers.
Octocom’s chatbots can be fully customized to fit the brand’s unique needs, ensuring that they look, sound, and feel like a natural extension of the business. Getting started with Octocom is hassle-free, as there is no need to create complicated flowcharts or workflows. The Octocom team will train the AI to understand the business and its specific requirements. Customers such as Markus Svärd, who operates a smart card business, have experienced heightened customer satisfaction and facilitated global expansion through Octocom’s 24/7 support and real-time inquiries handling.
To integrate Octocom into their eCommerce platform, businesses can connect it with various ecommerce tools, providing a seamless experience for both business owners and customers. With an emphasis on automation, Octocom streamlines and automates customer support within two weeks, allowing businesses to focus on other essential aspects of their operations.
In summary, Octocom is an AI-powered chatbot that leverages the power of GPT technology to provide eCommerce SMEs with a reliable solution for boosting conversion rates, automating customer support, and increasing average order value. With its 24/7 support, conversational capabilities, multilingualism, omnichannel deployment, and customization options, Octocom offers a valuable tool that can improve customer experience, boost sales, and decrease costs for businesses in the eCommerce sector.
