PolyAI is a customer-led voice assistant tool that aims to deliver the best brand experience, achieve accurate resolution, and uncover data-driven business opportunities. With PolyAI, customers can engage in natural conversations, speaking naturally, interrupting, asking questions, and diving in and out of different topics. The tool boasts the ability to fully resolve over 50% of all customer calls, rapidly improving resolution rates, accurately mapping to business rules, and eliminating wait times with 24×7 availability. This allows businesses to free up their employees to add higher value.
PolyAI also offers game-changing insights at your fingertips by utilizing relevant data throughout the flow of the conversation. This enables businesses to inform operational improvements and discover opportunities. The tool also emphasizes collaborative innovation, allowing users to co-create custom voice assistants that meet their brand’s specific needs. PolyAI collaborates with its users, delivering an innovative and customized solution typically in 6 weeks or less.
In terms of pricing, PolyAI offers transparent and predictable pricing to help enterprises pilot and scale automated customer service with confidence. The pricing is scalable to suit the business needs of each organization. The ongoing use of the voice assistant is priced on a simple per-minute basis, which includes proactive performance improvements, maintenance, and 24×7 support. Additionally, PolyAI charges a transparent one-time customization fee based on call complexity and requirements agreed upon during an initial discovery phase. The tool also offers predictable per-minute usage pricing with significant tiered discounts for additional volume and committed use. Maintenance, support, and improvements are included in the pricing, with no additional fees for tuning, improvements, maintenance, and enterprise-grade support.
Overall, PolyAI is a secure, reliable, and trustworthy tool for customer interactions. It offers a customer-led voice assistant solution that allows businesses to enhance their brand experience, improve resolution rates, and uncover valuable insights. With transparent and predictable pricing, PolyAI aims to help enterprises pilot and scale automated customer service with confidence.
